Job Opportunities
 
 



Sales & Service Center Manager


Job Description :
Reporting to Head of Sales, Consumer Banking, and the position is responsible for driving profitable business growth through Branch Catchment Optimization team incorporating the full range of consumer banking asset products offered and managing a team of in house direct sales executives/ officers to optimize surrounding catchment area of Branch. Would be responsible for acquisition of products like Savings accounts, Current accounts and Fixed deposits through the in-house direct sales force. (S)He would also be responsible for generating sales for Personal Loan, Credit Card, and other consumer Banking products as and when launched. The person would also be responsible for territory mapping, monitoring productivity levels, organizing sales promotions, monitoring competition activity, development of subordinates.


Key Roles & Responsibilities:

Acquisition of New Customers
1. Area Plan
The role holder would be required to derive their area business from the regional plans. This would involve Creation of sales plan for the territory & to increase the customer base of the branch. Implementing a healthy channel mix that will deliver the budgeted productivity on values and volumes. Competitor tracking and suggesting a proactive approach to gain market share Cost and resource allocation for the areas.

2. Business Acquisition
The role holder would be accountable for achieving set targets in terms of building assets and liabilities. The role holder would be accountable for driving productivity on values and volumes growth in the area. This would involve Achieving the budgeted product volumes and values in terms of acquisition of new accounts;

3. Implementing sales processes and regulatory requirements
The role holder would be responsible for implementing the sales processes as per DSR policy and group standards. This would involve educating the team members on the policy requirements; ensuring and checking the group policies and standards are being implemented at the ground level. Ensuring the recommended process of appointment, management and review of DS- MS is being followed with appropriate documentation of the same. Training of the DSRs on misselling, AML, and other customer protection principles and to in-line Group policies.

4. Fraud Control
The role holder would be responsible for a implementing the fraud control system. This would involve implementing the Fraud Control System as defined by the Sales Governance; Ensuring the defined escalation mechanism is followed and appropriate disciplinary process as defined are implemented; Analyzing the trends emerging from the Fraud Control and taking corrective action.

5. Sales Team Management
The role holder would be responsible for building a strong sales team. This would involve
  • Hiring, Developing and Managing best in class Sales forces
  • Controlling attrition of the frontline sales force.
  • Recognizing and rewarding the top performers
  • Training and development of the team members
  • Helping and Organizing sales promotions (campaigns, presentations, seminars, exhibitions etc.) in co-ordination with colleagues
  • Developing and executing customer strategies
  • Contributing to sales generation activities especially through referrals from highly satisfied customers.
  • Analyzing and review potential business to ensure maximum profitability. Increase overall customer profitability by managing price realization and cost to serve.
  • Ensuring Documentation and all compliance related issues and actions for risk mitigation and for the prevention of money laundering, mis-selling, misrepresentation, fraud & ensuring customer data confidentiality in line with Group policy and standards.
  • Monitoring the quality and completeness of applications sourced.

    • 6. Workplace management
    To maintain the centre premises as per H&S Guideline.


    Qualifications & Skills:
  • 2-4 years experience in a retail sales / service environment.
  • A Graduate, preferably with a management degree.
  • Ability to speak fluent English and Bangla
  • Sound knowledge of local banking regulations.
  • Sound knowledge of SCB retail products.
  • Basic PC skills (word processing and spreadsheet
  • Strong people management and leadership skills to manage sales people.
  • Experience in handling Deposit Products of a Bank would be an advantage but not a pre-requisite.
  • Good knowledge of the selected market and customer segments would be an advantage.
  • Strong communication and negotiation skills with the ability to influence outcomes.
  • Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.


    • Application Instruction:
    If you are interested, please visit http://www.standardchartered.com/careers/professional-hires/, click on Professional Job Search, then select SCB-Bangladesh and click on Search button. From the job list, click on SALES & SERVICE CENTER MANAGER for applying online against SALES & SERVICE  CENTER MANGER.

    Application Deadline: February 15, 2010

    Diversity & Inclusion Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

    Equal Opportunity Employer Standard Chartered is an equal opportunity employer. We have a meritocratic culture where each individual employee is valued and respected for who they are as a person and for what they bring to the organisation.